Guest Relations Executive

Company Description

Yogi Executive Hotel is a renowned and respected brand in the hospitality industry, with a legacy spanning over 40 years. Located in Mumbai and Navi Mumbai, the hotel has established itself as a trusted and reputed name. Known for delivering exceptional guest services, Yogi Executive Hotel continues to uphold its commitment to excellence. The hotel provides a warm and professional environment for both guests and employees alike.

Role Description

This is a full-time, on-site role for a Guest Relations Executive at the Yogi Executive Hotel in Navi Mumbai. The Guest Relations Executive will be responsible for providing outstanding guest service, managing guests' experiences, and ensuring high levels of customer satisfaction. Daily tasks include welcoming guests, handling inquiries, addressing any concerns, managing reservations, and assisting with front-desk duties. The role may also involve promoting hotel amenities and other sales-related activities to enhance overall guest experience.

Qualifications

• Proven experience in Guest Relations and Receptionist Duties, with a focus on creating positive guest experiences.
• Strong Communication and Customer Service skills to provide professional, polite, and efficient interactions with guests.
• Basic Sales skills to effectively promote hotel services and amenities.
• Ability to multitask, collaborate with team members, and manage time efficiently in a fast-paced environment.
• A welcoming and professional demeanor, with attention to detail and problem-solving abilities.
• Proficiency in English and additional language skills are a plus.
• Previous experience in the hospitality industry and a diploma or degree in Hospitality Management or a related field is preferred.

Skills Required
Guest Relations, Proficiency In English, Customer Service, Receptionist Duties