Guest Relations Executive

Job Title: Guest Relations Executive (GRE)
Department: Hospitality
Reporting To: Guest Relations Manager
1. People Perspective
Act as the first point of contact, creating a warm, professional, and welcoming experience for all guests.
Build strong interpersonal relationships with guests, channel partners, and internal teams.
Coordinate closely with sales, operations, security, and housekeeping teams to ensure seamless guest handling.
Maintain grooming standards, etiquette, and brand-aligned behavior at all times.
Handle guest concerns with empathy and professionalism, ensuring timely resolution.
Participate in training programs related to service excellence, communication, and product knowledge.
2. Customer Perspective
Deliver exceptional guest experience aligned with luxury service standards.
Manage guest reception, check-in, and assistance throughout their visit.
Understand guest needs and proactively personalize services where possible.
Han...