Guest Relations Executive

Role Purpose:

To manage and deliver a high-quality guest experience for doctors, and international visitors , ensuring professional engagement, cultural sensitivity, and seamless coordination across the organization.

This role goes beyond front-desk operations and focuses on relationship management, protocol handling, and premium hospitality delivery .

Key Responsibilities

• Act as the primary point of contact for doctors, visiting consultants, and international guests
• Manage end-to-end guest coordination including:
• Reception and protocol handling
• Travel, accommodation, and visit scheduling
• Coordination for hospital/plant visits and internal meetings
• Ensure professional communication and cultural etiquette while interacting with foreign nationals
• Liaise with internal teams (medical, admin, facilities, security) to ensure smooth guest experience
• Handle special requests, escalations, and last-minute changes with discretion and confidence
• Support visits related to audits, medical programs, collaborations, and official delegations
• Maintain confidentiality and represent the organization with a polished, professional image

Candidate Profile

Education:

• Degree/Diploma in Hospitality Management, Hotel Management, Healthcare Administration, or related field (preferred)

Experience:

• Prior experience in:
• Hospital guest relations
• Corporate hospitality
• Healthcare administration with international exposure
• Crew members and Ground staffs are also eligible
• Experience handling doctors or international stakeholders is strongly preferred
• Candidates from similar service-oriented roles may be considered

Key Skills:

• Excellent verbal communication in English (mandatory)
• Strong interpersonal and coordination skills
• Cultural sensitivity and service mindset
• Professional grooming and executive presence

Ability to handle senior stakeholders calmly and confidently