Guest Relations Manager

Specific Duties

• To drive quality for the hotel
• To carry out two audits per shift to ensure LHQA is achieved by all team members.
• To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
• To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
• Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed app...