Guest Relations Manager

The 5* hotel Branco Mykonos seeks for

Guest Relations Manager

Main accountabilities:

Be fully informed about the daily movement of the hotel and F&B department (arrivals, departures, VIP guests, events and rest functions)

Ensure that all services of the Guest Relations are carried out in a smooth and exceptional manner (guest requests, guest queries, etc.)

Maintain effective communication with all related departments (housekeeping, maintenance, F&B, etc)

Answering internal and external guest queries and responding to all requests accordingly

Coordinating activities between different hotel departments to ensure effective team work and guest satisfaction

Handle guests’ complaints, take proactively immediate corrective action and inform the GM of the hotel and the F&B department

Analyze guests’ feedback and online reviews and take actions to improve ratings

Qualifications/skills:

Proven Experience of at least 2 years in ...