Guest Relations Specialist

Job Purpose:

The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Sales Gallery. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the sales team to enhance customer engagement and conversion.

Key Responsibilities:

• Welcome and greet customers at the Sales Gallery in a warm, professional, and courteous manner.
• Understand customer requirements and direct them appropriately to the sales team.
• Assist customers with initial queries related to projects, offerings, and amenities.
• Coordinate with the sales team to ensure smooth customer flow and appointment management.
• Maintain visitor records and ensure proper documentation as per company process.
• Ensure the Sales Gallery ambience, hygiene, and overall presentation meet brand standards.
• Handle customer concerns or queries with empathy and escalate when required.
• Support the sales team during events, site visits, and promotional activities at the gallery.

Eligibility & Requirements:

• Background: Cabin Crew with International Aviation experience (mandatory).
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism and grooming standards.
• Experience in delivering premium/luxury customer service.
• Ability to multitask and work in a fast-paced, customer-facing environment.
• Proficiency in English and Hindi; knowledge of additional languages is an advantage.

Key Skills & Competencies:

• Exceptional interpersonal and communication skills
• Customer-centric approach
• Problem-solving and coordination skills
• Team player with a proactive attitude
• Strong service orientation and attention to detail

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