Job Description
**Your day-to-day**
+ Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
+ Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities
+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
+ Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
_There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people._
**What we need from you**
+ Ideally you will have 1-year previous experience in a Front Office or Guest Services related role
+ Qualifications in Hotel Management and/or Hospitality related field preferred
+ Experienc...
+ Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
+ Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities
+ Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
+ Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
_There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people._
**What we need from you**
+ Ideally you will have 1-year previous experience in a Front Office or Guest Services related role
+ Qualifications in Hotel Management and/or Hospitality related field preferred
+ Experienc...
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