Job Description

Guest Service Agent (Care Line)(

Job Number:

HOT0C7J4)

Work Locations

:DoubleTree by Hilton Seoul Pangyo12 Daewangpangyo-ro 645, Yukbaeksa, Sampyeong-dong, Bundang-guSeongnam463-400

A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously.


What will I be doing?


A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Process all incoming and outgoing calls accurately and courteously

  • Records and controls accurately wake up calls

  • Pages guests in co-operation with concerned departments

  • Assists guests with international calls and directory queries

  • Calls guests by name whenever possible

  • Pages staff member when requested

  • Abides by principles of guest privacy

  • Handles guests' needs or requests and ...

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