Guest Service Agent (Concierge/Front Desk/EFL)

Job Number:

Work Locations

Position Statement 

The Front Desk Guest Service Agent ensure clear communication with all other front office functions and other departments as necessary and Efficiently perform all reception duties, assisting other front office departments as and when necessary, VIP guests are provided with personal, attentive and caring service

Ensure guest complaints are dealt with promptly and courteously in line with DoubleTree by Hilton Brand Service Standards and Set a training plan and train the new hired agents.

What will I be doing? 

As the Front Desk Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

CUSTOMER

and room orientations and assist guest in guest service are...