Guest Service Agent

Overview

Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from Darwin CBD. The hotels offer a prime location for both business and leisure travellers. Airport Development Group (ADG) has invested $25 million to transform the properties into a world-class destination, including upgrades to enhance the guest experience. The development includes a brand new lagoon pool, a poolside restaurant, and extensive tropical gardens to create a serene and inviting atmosphere.

The information below outlines an opportunity to join the team as a full-time receptionist (or Guest Service Agent) with flexibility to work 5 shifts a week on a rotating roster, which may include mornings, evenings, weekends and public holidays.

Job Description

We are currently looking for a passionate and driven individual to take on the role as a full-time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

Responsibilities

• Checking guests in and out
• Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner
• Addressing guest requests and handling guest complaints in a positive manner
• Liaise with other departments to assist guest and advise of room moves

Qualifications

The ideal candidate will possess the following qualities:

• Previous Front Office Reception experience preferably in a hotel or resort environment
• Professional telephone manner and exceptional customer service skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience with PMS (Property Management System) is desired but not essential
• Current RSA or Approved Manager's will be an advantage

Pay Rates

$26.70 per hour Monday - Friday
$33.38 per hour Saturdays
$40.05 per hour Sundays
$60.08 per hour Public Holidays

What We Are Looking For

To be successful in this role, you will have:

• Flexibility to work a 7-day roster
• Attention to detail
• Good time management and multi-tasking skills
• Experience is preferred, but not essential – we will provide supportive training
• Australian work rights are required for this position

Additional Information

Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5,500 hotels across 110+ countries, offering broad career development opportunities.

Benefits Your Way Immediate access to global accommodation and F&B discounts; LearnYourWay with a sophisticated modern training platform offering a constantly expanding database of free, industry-focused training; recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.