Guest Service Agent - Front Office

Summary of Job Responsibilities

Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences and early check-in requests so as to create an unforgettable arrival experience. We also ensure that we bid them farewell and welcome them back upon check-out.

Our hotel host numerous leisure and corporate groups. These delegates’ arrival and departure experiences are handled by our Group Reservations and Front Office Groups TMs. In order to ensure their group arrives and departs smoothly, the team works closely with our Sales and Conference team, event organizers and tour leaders. Our Groups Billing TMs reviews all contracted agreements, serving as the bridge between both parties, to ensure that all contra...