Guest Service Agent

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Register guests and assign rooms, ensuring all check-in procedures are followed.
• Process check-outs efficiently and accurately, handling payments and providing receipts.
• Manage reservations and bookings, both in person and over the phone.
• Provide information about hotel amenities, services and local attractions.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a clean and organized front desk and lobby area.
• Assist with administrative tasks as needed, such as filing and emailing.

Requirements

• Previous experience in a similar role is preferred but not required.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Proficiency in computer systems.
• Flexibility to work shi...