Guest Service Associate - F&B Service

We are seeking a dedicated and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our food and beverage department, you will play a crucial role in delivering exceptional dining experiences to our guests.

• Greet and seat guests in a friendly and professional manner, ensuring their comfort throughout their visit
• Take accurate food and beverage orders, demonstrating thorough knowledge of menu items, ingredients, and preparation methods
• Serve food and beverages promptly and efficiently, adhering to established service standards
• Anticipate guest needs and respond proactively to requests or concerns
• Maintain a clean and organized dining area, including tables, service stations, and equipment
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Process payments accurately and handle cash transactions with attention to detail
• Comply with all food safety, hygiene, and sanitation policies and procedures
• Participate in team meetings and training sessions to enhance service quality and product knowledge
• Adapt to changing customer demands and peak service periods with flexibility and efficiency

• High school diploma or equivalent
• Minimum of 3 years of experience in food and beverage service, preferably in a high-volume restaurant or hotel setting
• Excellent verbal and written communication skills in English
• Strong interpersonal and problem-solving abilities
• Demonstrated ability to work well under pressure in a fast-paced environment
• Exceptional customer service skills with a focus on anticipating and meeting guest needs
• Thorough knowledge of food and beverage service standards and etiquette
• Proficiency in operating point-of-sale (POS) systems
• Basic math skills for handling cash transactions and calculating bills
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Ability to work flexible hours, including evenings, weekends, and holidays
• Certification from a reputable culinary or hospitality school is a plus
• Familiarity with local cuisine and international food trends is advantageous