Job Description
- Process all guest check-ins, check-outs, room assignments, and late check-out or room change requests.
- Secure payment information, verify billing accuracy, and activate/reissue room keys.
- Ensure room rates match market codes and document any exceptions.
- Communicate with appropriate departments when guests are waiting for an available room.
- Clear guest departures in the system and coordinate with Housekeeping to track room status.
- File guest paperwork and operate the telephone switchboard station professionally.
- Run daily reports, contingency lists, and credit card authorization reports.
- Answer, log, and follow up on guest requests, questions, or concerns to ensure satisfaction.
- Arrange guest and visitor transportation as needed.
- Count and secure cash bank at the beginning and end of the shift.
- Process all types of payments, paid-outs, vouchers, and provide change.
- Notify Loss Prevention/Security of any theft or suspicious activity.
- Adhere to company policies regarding appearance, safety, and property protection.
- Maintain confidentiality of proprietary information and support overall team success.
- Assist individuals with disabilities and show appreciation through genuine guest interaction.
- Use clear and professional communication in all guest and team interactions.
- Stand, sit, or walk for extended periods as required.
Skills Required
Cash Handling
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