Guest Service Associate - Front Office

Guest Service Associate - Front Office

Location: Hyderabad, Telangana, India

As a Guest Service Associate - Front Office, you're the first point of contact for our guests, setting the tone for their entire stay. You'll handle all aspects of guest check-ins and check-outs, efficiently manage payments, and be a friendly source of information and assistance. Your role is vital in ensuring every guest receives exceptional service and leaves with a memorable impression.

Your Responsibilities

Guest Registration & Financial Transactions:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Process all payment types, including room charges, cash, checks, debit, and credit cards.
• Handle all check-outs, including resolving any late or disputed charges efficiently.
• Run daily reports (e.g., number of arrivals, departures), identi...