Guest Service Representative

About RAHO

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.

Title: Guest Service Representative (Full Time)

Location: Bangalore, India

Experience: 1+ year experience in the hospitality industry, candidates with a psychology background are welcome to apply!

Work Hours

• In-office: Monday to Friday, 10:00 AM – 6:00 PM
• Post-office availability: On-call support between 6:00 PM – 9:00 PM (approximately 1 hour , depending on guest needs)

Role Overview

The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities

• Communicate with guests via phone, email, chat, and  OTA’s
• Respond to all guest inquiries within 15 minutes (TAT)
• Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
• Ensure guest satisfaction ratings of 9 and above
• Proactively upsell food and service bundles to meet acceptable sales benchmarks
• Be virtually available to guests throughout their stay for support and assistance
• Actively listen to guest concerns and resolve issues promptly and professionally
• Handle guest complaints with empathy, ownership, and solution-oriented thinking
• Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs
• Maintain detailed records of guest interactions, feedback, and complaints
• Extract insights from guest feedback and share them with internal teams
• Provide suggestions to improve guest service processes and efficiency
• Stay updated on company offerings, SOPs, and service standards

Skills & Qualities we are looking for

• Strong verbal and written communication skills (English required)
• Customer-first mindset with high empathy and patience
• Ability to multitask and work under pressure
• Strong coordination and follow-up skills
• Problem-solving and conflict-resolution ability
• Attention to detail and documentation

Nice to Have

• Prior experience working in a startup or fast-growing environment
• Familiarity with hospitality tools, CRMs, or booking platforms

Why Join RAHO?

• Be part of a fast-growing hospitality startup
• Opportunity to directly shape guest experiences
• Collaborative and dynamic work environment
• Learn and grow with hands-on exposure across hospitality operations

Ready To Apply

We are looking to fill this position as soon as we find the right candidate . If this sounds like your dream role, we’d love to hear from you—apply at the earliest!

This position is based in Bangalore, India

Applications are accepted in English only