Job Description
Overview:
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
+ Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
+ Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
+ Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
+ Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
+ Answer guest questions and give proper guidance when necessary.
+ Offer appropriate compensation based on the guest's concern.<...
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
+ Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
+ Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
+ Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
+ Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
+ Answer guest questions and give proper guidance when necessary.
+ Offer appropriate compensation based on the guest's concern.<...
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