Job Description
The Guest Service Specialist is the first point of contact for our guests and plays a key role in creating memorable experiences at Crowne Plaza Muscat OCEC. This role is responsible for delivering warm, efficient, and professional service throughout the guest journey, while consistently meeting IHG Brand Standards, Heartbeat Guest Satisfaction metrics, and service excellence expectations.
YOUR DAY-TO-DAY:
+ Welcome guests in a friendly, professional, and brand-aligned manner
+ Perform check-in and check-out procedures efficiently and accurately
+ Anticipate guest needs and proactively offer personalized service
+ Handle guest inquiries, requests, and complaints with empathy and prompt resolution
+ Operate the PMS (Opera or similar) for reservations, billing, and guest profiles
+ Maintain accurate guest information, payment records, and room allocations
+ Coordinate with Housekeeping, Concierge,...
YOUR DAY-TO-DAY:
+ Welcome guests in a friendly, professional, and brand-aligned manner
+ Perform check-in and check-out procedures efficiently and accurately
+ Anticipate guest needs and proactively offer personalized service
+ Handle guest inquiries, requests, and complaints with empathy and prompt resolution
+ Operate the PMS (Opera or similar) for reservations, billing, and guest profiles
+ Maintain accurate guest information, payment records, and room allocations
+ Coordinate with Housekeeping, Concierge,...
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