Job Description
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Oversee the entire Guest Service/Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and u...
**What will I be doing?**
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Oversee the entire Guest Service/Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and u...
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