Guest Services Agent

Join us as a Guest Services Agent (GSA) at Holiday Inn Express Singapore Katong, where you'll bring ambition, talent, and key skills to the role. As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and beverage operations throughout the hotel.

Duties & Responsibilities

To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.

Handling Guest check out and billing in an efficient, friendly and hassle free manner.

Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.

Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behav...