Job Description

+ Welcoming guests as they arrive and checking them into their rooms

+ Answering phone calls and responding to guest inquiries

+ Handling guest complaints and resolving issues in a timely and professional manner

+ Processing payments and maintaining accurate guest records

+ Assisting guests with luggage and other requests

+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

+ Maintaining a clean and organized front desk area

+ Providing information about hotel amenities, local attractions, and restaurants

+ Upselling hotel services and amenities to guests

+ Ensuring guest satisfaction throughout their stay



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