Job Description

Key Responsibilities

  • To provide courteous, prompt and personalised service and if possible to comply with each and every guest’s request and needs.
  • To sell rooms in a manner designed to maximise revenue and occupancy with guest’s satisfaction.
  • To check in/out guest in compliance with the standard policies and procedures.
  • To familiarise oneself with procedures, facilities and services of the company premises.
  • Ensure that the lobby areas are kept clean and tidy at all times.
  • See to the enforcement of house rules & regulations, company policies and procedures.
  • Hands-on technical knowledge of IT would be an added advantage.
  • Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

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