Guest Services Manager

GUEST SERVICES MANAGER

Disney Cruise Line l is seeking a highly experienced and dedicated Guest Services Manager to join our esteemed team. This role is crucial in ensuring the highest standards of guest satisfaction and operational excellence within our luxury hospitality environment.

The ideal candidate will have a minimum of three years of experience in a similar guest-facing management role, preferably within the cruise line industry or luxury resorts and hotels. As a Guest Services Manager, you will be responsible for overseeing all aspects of guest services, including front desk operations, concierge, bell staff, and valet services. You will lead a team of dedicated professionals, fostering a positive and productive work environment while setting clear expectations for service quality and efficiency.

Your primary objective will be to create memorable experiences for our guests, anticipating their needs and resolving any issues promptly and effectively. This position requires a proactive approach to service, a keen eye for detail, and the ability to manage multiple priorities in a fast-paced setting. Experience with shipboard operations is a requirement, demonstrating a strong understanding of the unique demands and opportunities presented by the cruise industry. We are looking for an individual with exceptional interpersonal and communication skills, fluent in advanced English. Proficiency in additional languages is considered a significant advantage and will be highly regarded.

• Ser mayor de 21 años
• Experiencia como Guest Services Manager abordo indispensable
• Inglés avanzado indispensable
• Idiomas adicionales un plus