Job Description

Descripción del empleo

JOB SUMMARY
In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.

Salary range is $65,000 - $70,000

EXPERIENCE

  • 2 year degree/diploma from an accredited college or university or equivalent additional experience.
  • 3 or more years supervisory experience in Guest Services.
  • CPR/First Aid preferable.

  • CORE RESPONSIBILITIES

  • Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy.
  • Schedule/plan work assignments for the department and supervise staff.
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