Guest Services Phone Agent

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If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. To make every guest interaction exceptional from the very first ring, we’re looking for a Guest Service Phone Agent – Switchboard – who can deliver warm, attentive and efficient support over the phone. You’ll be the trusted voice for guests before, during and after their stay — and the central point of communication for our internal teams.

Your day-to-day:

• Being the friendly, confident first point of contact for all internal and external calls , ensuring every enquiry is handled promptly, professionally and with genuine care.
• Responding to internal guest calls for In-Room Dining orders, wake-up calls, late check-outs, amenities requests and general hotel information <...