Guest Services Representative

Accurately and promptly handle all money transactions and player accounts for customers. Promote Family Style Service culture through actions and positive attitude. Promotes a fun and friendly environment that creates excitement for external and internal guests.

ESSENTIAL DUTIES & RESPONSIBILITIES
A. General:
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. 
• Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
• Accurately count and record assigned funds and make exchanges of funds throughout the shift. 
• Keep cash drawer balanced and impressed. 
• Make exchanges with the vault. 
• Verify and document personal identification information for T-31 transactions. 
• Complete CTRs, CCTL’s, MTLs, and all other required documentation. 
• Track and complete Title 31 and Suspicious Activity reports.
• Issue p...