Guest Services Supervisor

Reporting to the General Manager, the Guest Services Supervisor is responsible for the complete operation of the Guest Services desk at Mayfair Shopping Centre. Responsibilities include, but are not limited to the following:

• All aspects of hiring, training, motivating, mentoring and leading staff effectively in order to ensure the consistent delivery of first class customer service to shoppers and our retail clients.
• Other duties include successfully managing a high volume gift card sales program, managing cash and credit payments, maintaining equipment to acceptable standards, ordering supplies, and various forms of data management.
• Assists Marketing team with coordination in all aspects of events, marketing campaigns, special projects and initiatives.
• Coordinates and provides input to community relations. The Guest Services Supervisor also establishes and maintain a strong rapport with retailers.
• The Guest Services Supervisor partici...