Job Description
The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.
Responsibilities:
- Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
- Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
- Handle incoming customer reservations and process them efficiently.
- Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
- Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
- All other duties as assigned.
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