GV Support Europe 151218

Position Description

Responsibilities
?GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization.
?The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA.
?Perform SAP configuration and resolve client issues based on the ticketing system/CRM
?Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
?Prepare functional/technical specifications and manage change requests.
?Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client?s current offering.
?Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application.
?Identify, co-ordinate and test SAP Note application as an advanced correction, as required.
?Consult with Relationship Managers (SRM)
?Work with Managed Service associates & leads to provide First Time Right solutions.
?Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
?Conduct cross functional training to managed service team on handing payroll queries.
?Ensure up to date knowledge of the ADP GlobalView SAP application and associated services.
?Adhere to ADP GlobalView configuration standards and conventions.
?After hours support as agreed with Client / Team Leader / Manager
?Undertake other projects as directed.
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