Job Description

Responsibilities:

  • Manage OSS team in Sweden;
  • Help and encourage the team to meet ticket handing standards;
  • Manage weekly team meetings to ensure training and information distributed to all the team;
  • Schedule yearly reviews with team, making sure all details are recorded on HR systems;
  • Ensure all sites are visited and incidents/request solved within KPI;
  • Co-Ordinate onsite support with Customer Client Service Lead;
  • Manage response to computer related request and incidents;
  • Provide installation and upgrade services of supported hardware and software;
  • Support of key engineering applications at use within the business;
  • Provide on-site support to the Stockholm site;
  • Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members.
    • Job Requirements
  • 4 Years' experience in an IT Support Role;
  • 1 Years' experience as a team leader;
  • Language sk...

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