Job Description

Job Title: Hardware Support Technician

Job type: Full-time

Contract: B2B freelance

Language Requirements:

  • Portuguese: B2 level or above
  • English: B2 level or above

Work Authorization: Native Engineer or Residence Permit with full working rights

Location: Rua Braamcamp, Lisbon

ROLES & RESPONSIBILITIES

  • The roles and responsibilities of Hardware Support Technician are as follows:
  • Provide hardware break fix support, typically by whole unit swap
  • Manage spares provided on site Provide deskside support, as described
  • Execute installations and changes
  • Deliver an excellent level of customer service
  • Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
  • Interface with multiple levels of end users, management, 'VIPs' and local technical staff.
  • Troubleshoot issues on multiple compute...

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