Job Description
Here at LionsBot, we are all one team, striving together for excellence.
We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.
Key Responsibilities
Resolve hardware escalations from field teams, distributors, and customers within SLA targets
Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)
Drive corrective actions with Engineering, Quality, and Supply Chain teams
Analyze field failure data to identify trends and recommend reliability improvements
Create and maintain technical documentation including repair guides and diagnostic procedures
Train and mentor L1/L2 support engineers on hardware troubleshooting techniques
Support ECN implementations and provide field impact a...
We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet.
Key Responsibilities
Resolve hardware escalations from field teams, distributors, and customers within SLA targets
Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone)
Drive corrective actions with Engineering, Quality, and Supply Chain teams
Analyze field failure data to identify trends and recommend reliability improvements
Create and maintain technical documentation including repair guides and diagnostic procedures
Train and mentor L1/L2 support engineers on hardware troubleshooting techniques
Support ECN implementations and provide field impact a...
Apply for this Position
Ready to join LionsBot International? Click the button below to submit your application.
Submit Application