Job Description

Client: Large bank

Location: Brickell, Miami on site

Title: Hardware Support Specialist 



What This Job Entails

The Hardware Support Specialist will support one of DWS's client and is responsible for troubleshooting and resolving desktop, computer hardware, and software issues while delivering excellent customer service to end users. This role is ideal for an eager learner who can quickly apply new knowledge in alignment with company and client policies and procedures.



Scope



  • Applies company policies and procedures to resolve routine issues




  • Works on problems of limited scope




  • Receives detailed instructions and guidance





Roles and Responsibilities



  • Follow standard operating pro...

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