Job Description
**Introduction**
The Senior Support Engineer will be a key member of the Hashicorp Global Support organisation and advocate for customer success and satisfaction.
The Senior Support Engineer (reporting to the Manager, Support Engineering) will troubleshoot complex issues related to HashiCorp Infrastructure products (eg., Terraform) and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs.
The Senior Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering. They will also improve documentation, guide feature development, and build tools to support team success. This role is primarily remote, with one day a week in the office for regional collaboration and regular interaction with a global team.
Location: This position is based in Melbourne, Australia. Applicants must be...
The Senior Support Engineer will be a key member of the Hashicorp Global Support organisation and advocate for customer success and satisfaction.
The Senior Support Engineer (reporting to the Manager, Support Engineering) will troubleshoot complex issues related to HashiCorp Infrastructure products (eg., Terraform) and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs.
The Senior Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering. They will also improve documentation, guide feature development, and build tools to support team success. This role is primarily remote, with one day a week in the office for regional collaboration and regular interaction with a global team.
Location: This position is based in Melbourne, Australia. Applicants must be...
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