Job Description

Job Description
Details:

JOB SUMMARY
 
 The APAC HCI Tower Lead is a senior leadership role responsible for the end-to-end delivery of Hybrid Cloud & Infrastructure (HCI) Managed Services for US (Primary) and EMEA customers.

This role ensures our customers receive stable, high-quality, and cost-effective services, while continuously improving delivery performance, operational maturity, and customer satisfaction.

The Tower Lead manages a team of Domain Leads and Delivery Managers and is accountable for service delivery execution (RUN), service governance, operational standards, and strategic improvement initiatives across people, process, and tooling.

MAIN RESPONSABILITIES:

  • Service Delivery Ownership (RUN)
  • Own and lead the operational delivery of HCI services for APAC customers.
  • Ensure consistent delivery across all in-scope infrastructure domains (compute, cloud, virtualization, storage, backup, monitoring, ...

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