Hcl Hiring For O2c Collection Specialist

Job description

HCLTech Walk-In Drive For OTC Billing/Dispute Managment (2-5 Years )

Skill : OTC, Dispute Management/Dispute Resolution/ OTC Collections

• Analyze recurring dispute trends and identify root causes.
• Collaborate with cross-functional teams to resolve medium-complexity disputes.
• Prepare and present dispute dashboards to stakeholders.
• Recommend process improvements to reduce dispute volume.
• Train new associates on dispute handling procedures.
• Ensure documentation is audit-ready and compliant.
• Monitor SLA adherence and flag delays.
• Support internal audits and compliance checks.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Complia...