HCLTECH Walk-in Drive - International Banking Voice Process

HCLTECH Walk-in Drive - International Banking Voice Process 23rd & 24th January 2026

Walk-in Drive Details:

Interview Location: HCL Technologies Ltd, ETA 1, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai.

Job Location: HCLTECH Elcot Sez Sholinganallur.

Date: 23rd & 24th January 2026

⏰ Time: 12:00 AM - 4:00 PM

Designation : Team Lead

Job Summary:

We are seeking an experienced Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.

Key Responsibilities:

1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.

3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.

4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.

5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.

6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.

Requirements:

1. Education: Bachelor's degree in any discipline.

2. Experience: Minimum 1-2 years of experience in a team lead or supervisory role in a voice process or customer service environment

3. Skills:

- Strong leadership and team management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Familiarity with quality management systems and processes.

4. Language Skills: Proficiency in English language (speaking, reading, and writing).

Google Maps Link:

HR Contacts:

• Sanjay