Head Concierge

Responsibilities:

• Lead the Concierge team, including recruitment, training, and performance management
• Ensure exceptional service standards, maintaining a GAP analysis score of no less than 90%
• Oversee departmental rosters, ensuring adequate staffing and effective communication with Night Manager
• Manage guest services, including prompt handling of messages, parcels, and courier services
• Maintain comprehensive knowledge of hotel facilities, local area, and VIP guests
• Coordinate with Reception/Front Office and Airport Services for seamless VIP arrivals and departures
• Oversee maintenance of Concierge equipment and purchasing requirements
• Conduct regular departmental meetings and maintain cooperative relations with other departments
• Ensure compliance with Health and Safety legislation and attend relevant training courses
• Maintain cleanliness and presentation of the Co...