Job Description

Application Deadline:

03/30/2026

Address:

33 Dundas Street West

Job Family Group:

Data Analytics & Reporting

Role Overview

The Managing Director, Customer Contact Effectiveness is accountable for the end‑to‑end development, execution, governance, and continuous improvement of customer communications and customer journeys. This role leads multi‑channel campaign execution, analytics, measurement, technology enablement, processes and journey optimization to drive improved customer outcomes, operational efficiency, and business performance. 

HYBRID position: 4 days per week on‑site at our downtown Toronto office

***Please note the base salary range for this position is CDN $170,000.00 to CDN $185,000.00***

KEY Responsibilities:

1. Campaign Execution

  • Develop and execute targeted customer communications across all channels for P&BB customers.

  • Manage the end‑to‑end deliver...

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