Job Description
Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field - 8+ years of experience in Customer Experience / Support Program Management - Excellent analytical and problem-solving skills - Strong negotiation, influencing and stakeholder management skills - Advanced proficiency in data analysis and visualization tools - Fluent in English (written and verbal) and Spanish and/or Portuguese (written and verbal)
- Strong understanding of Financial Services, credit payments or Fintech regulations
- Six Sigma certification or equivalent process improvement methodology
- Experience with machine learning and statistical modeling
- Project management certification (PMP, PRINCE2, or equivalent)
- Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America
- Strong understanding of Financial Services, credit payments or Fintech regulations
- Six Sigma certification or equivalent process improvement methodology
- Experience with machine learning and statistical modeling
- Project management certification (PMP, PRINCE2, or equivalent)
- Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America
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