Job Description

  • Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field
  • 8+ years of experience in Customer Experience / Support Program Management
  • Excellent analytical and problem-solving skills
  • Strong negotiation, influencing and stakeholder management skills
  • Advanced proficiency in data analysis and visualization tools
  • Fluent in English (written and verbal) and Spanish and/or Portuguese (written and verbal)
  • Strong understanding of Financial Services, credit payments or Fintech regulations
  • Six Sigma certification or equivalent process improvement methodology
  • Experience with machine learning and statistical modeling
  • Project management certification (PMP, PRINCE2, or equivalent)
  • Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America

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