Job Description

Somekeydeliverablesfortherolewill includeKeyExperienceStrategy  Defineandimplement theGlobalvisionandstrategyforcustomersupportandoperationsthat will beutilisedbyourEMEA, APAC+Indian basedteamsBuildSOPstoensurequick resolution andconsistentexperiencesacrossall touchpoints  TeamLeadership  Lead,mentor&scale aglobal teamto50+supportagents,teamleads, across EMEA& APAC. DefineKPIs,run regularperformancereviews, anddriveaccountability ProcessExcellence&Automati

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