Head Customer Support

Role Overview
We are looking for an experienced Head of Customer Support to lead and scale our customer support, customer success, and doctor–patient relationship operations. The ideal candidate will have strong expertise in customer relationship management, service excellence, and support automation using AI tools. Experience in telemedicine or healthcare service operations is highly preferred.
This role will be responsible for shaping the support strategy, driving operational efficiency, enhancing user satisfaction, and building a world-class support team for both patients and doctors who use the iCliniq platform.
Key Responsibilities
Leadership & Strategy
Lead the customer support and customer success teams, ensuring high performance and continuous improvement.
Develop and execute support strategies aligned with company goals.
Establish SOPs, SLAs, KPIs, and quality standards for all support functions.
Customer Support & Success
Oversee end-to-end support ...