Head, Last Mile

This role will be leading and manging the last mile operations team to consistently achieve daily, weekly & monthly operational goals. Also, act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions.

Key Responsibilities

Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.

Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.

Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.

Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.

Use operational and performance ...