Job Description
This role will be leading and manging the last mile operations team to consistently achieve daily, weekly & monthly operational goals. Also, act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions.
Key Responsibilities- Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.
- Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.
- Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
- Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.
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