Job Description
Shah Alam, Selangor, Malaysia
Operations – Last Mile
This role is permanent, full-time and on-site.
Key Responsibilities
- Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.
- Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.
- Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
- Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.
- Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.
Key Result Area: Last Mile Strategy & Planning
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