Head Of Aftersales Operations

Head of Aftersales Operations
Department: Customer Operations
Location: Coleshill
Hours: Full-time, Monday-Friday
Salary: £40,000 - ?45,000 + performance-related bonus

Our client is currently looking for a Head of Aftersales Operations to join their team. the Head Of Aftersales will fully accountable for our client's aftersales function end to end. This role owns everything that happens after the sale - customer issues, complaints, resolutions, returns, repairs, warranties, and escalations. The role exists to protect the brand, control cost, improve customer outcomes, and run a tight, motivated, high-performing team.

This is not a passive or reactive role. The successful candidate will take control, set standards, improve systems, and become the single point of accountability for Aftersales across the business.

Key Accountabiliti...