Job Description

A leading telecommunications firm in Kuala Lumpur is seeking a candidate to lead a high-performing team focused on delivering analytics that enhance contact centre performance. You will oversee performance management and drive strategic projects to optimize operations. The ideal candidate will possess a Bachelor's degree and 6-10 years of experience, with strategic leadership capabilities. This role offers a chance to innovate in a fast-paced environment and make significant impacts on customer satisfaction and productivity.
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