Head of Call Center Optimization

Description
We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.
What You Will Own
1. Hire and build the team.
2. Scale and manage performance.
3. Execute training and quality.
4. Handle operations and scheduling.
Report and communicate with US leadership
Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks.
Requirements
1. Deep call center leadership experience. At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps.
2. Proven hiring and scaling track record. Demonstrated s...