Job Description

Overview

Who you'll be working for

Luxury Logistic Service Company

What requirements you'll need to be eligible


  • 5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)




  • APAC experiences will be a plus




  • Expertise in training, SOP development, and quality control




  • Fluent in English




  • Passion for anticipating needs and delivering discreet, impeccable service


    • What you'll be doing on the job


  • Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC




  • Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling




  • Develop and implement standard operating procedures (SOPs) for concierge and reservation services



  • Design and deliver training programs to elevate team performance in luxury service delivery




  • Conduct regular quality audits to maintain 5-star service standards across all touchpoints




  • Foster a culture of continuous improvement through feedback and coaching



  • Curate bespoke concierge offerings tailored to high-net-worth clientele




  • Collaborate with cross-functional teams (e.g., CRM, Marketing) to enhance guest engagement




  • Leverage technology to streamline reservations and personalize service


    • Apply for this Position

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